Terms of Service
Last updated: January 2025
Acceptance of Terms
By accessing ZeksIO's website or engaging our services, you agree to these Terms of Service. If you do not agree, please do not use our services. ZeksIO reserves the right to update these terms with reasonable notice to existing clients.
Service Agreement
Managed IT services are governed by separate Service Level Agreements (SLAs) signed at engagement. Web inquiries, quotes, and consultations do not constitute a binding service agreement until a formal Master Service Agreement (MSA) and Statement of Work (SOW) are executed by both parties.
Acceptable Use
Clients may not use ZeksIO's services for unlawful activities, to transmit malicious code, to infringe intellectual property rights, or to violate any applicable laws or regulations. ZeksIO reserves the right to suspend services immediately for material breaches.
Intellectual Property
All custom tooling, scripts, documentation, and configurations developed by ZeksIO during an engagement remain ZeksIO's intellectual property unless explicitly transferred via written agreement. Client data remains the property of the client at all times.
Limitation of Liability
ZeksIO's liability is limited to the fees paid for services in the preceding 12-month period. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services, except as required by applicable law.
Governing Law
These terms are governed by the laws of the State of [State], United States, for US clients, and by the laws of Cameroon for clients domiciled in Cameroon. Disputes shall be resolved through binding arbitration before courts of competent jurisdiction.