24/7 Client Support
Client Portal
& Support
Access your tickets, monitor your systems, and reach our support team anytime — in English or French.
System Status
View the health and uptime status of your monitored devices and cloud services.
View Status → Knowledge Base
Guides, FAQs, and self-service articles to resolve common issues yourself.
Browse FAQs → ZeksIO
Client Login
Access your portal — tickets, monitoring, and account management.
🚨 Critical Incident?
For P1 outages affecting business operations, don't wait for a ticket. Call our emergency line directly:
+237 674 114 003 / +1 (XXX) XXX-XXXX
Available 24/7 · Average response: <15 minutes
Self-Service
Frequently asked questions.
How do I submit a support ticket?
Log into the client portal and click "New Ticket". You can also email [email protected] or call our support line for urgent issues.
What are your support hours?
ZeksIO provides 24/7 monitoring and after-hours support for critical incidents. Standard helpdesk hours are Monday–Friday, 8am–6pm in your local timezone.
How do I add a new user to our Microsoft 365 tenant?
Submit a ticket with the new user's name, email, and role. Our team will provision the account and send credentials within 1 business hour.
What is your response time for critical incidents?
Critical (P1) incidents — full outages — receive a response within 15 minutes, 24/7. High-priority (P2) tickets are addressed within 1 hour.
How does ZeksIO handle data privacy?
All client data is handled per our Privacy Policy and applicable regulations including GDPR and CCPA. We never share client data with third parties.
Can I get support in French?
Oui ! ZeksIO provides fully bilingual support in English and French, especially for Cameroon-based clients. Indicate your preference when submitting a ticket.
How do I escalate a ticket?
If a ticket isn't resolved to your satisfaction, reply with "ESCALATE" and the ticket number. A senior engineer will be assigned within 30 minutes.
Do you offer on-site support?
Yes — we offer on-site support in the US and Cameroon for managed clients. Remote resolution is attempted first; on-site is dispatched when necessary.